Shipping & Returns
SHIPPING & HANDLING
Please allow up to 3 business days for processing and 1-5 business days for delivery (based on location). Processing and shipping time estimates do not account for holidays or non-business days. Business days are Monday-Friday. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received.
International Shipping rates vary based on package weight and distance. Please allow up to 3 business days for processing and 5-30 business days for delivery, depending on your location. Customs & Import fees may apply to some international orders. These fees fluctuate by country and by order value, and we have no influence or control over them. The customer is responsible for all customs and / or import fees. By law, we cannot lower the invoice value or send the order as a gift.
INCORRECT SHIPPING INFORMATION
We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed.
If a package is returned to us due to an incorrect shipping address provided by you the customer, the customer will be responsible for the redelivery cost.
We are not responsible for lost or stolen packages CONFIRMED TO BE DELIVERED to your address by the USPS after they leave our warehouse.
ORDER CANCELLATION & CHANGES
All orders once placed are finalized and products are not able to be edited or changed. Once an order has been placed, we cannot cancel it. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. Your order will begin processing once you receive your order confirmation by email, at this point your order cannot be cancelled.
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow up to 24 hours for the tracking number to become active/updated. If you receive your confirmation email after 2 PM PST on a Friday, please allow until the following Monday for tracking to become available.
Due to the nature of our product and for hygiene reasons we DO NOT offer refunds/exchanges at this moment due to COVID-19.
Email us if you have any questions.
Please note: Our lashes are handmade with love, therefore each one can be slightly different; this would only be minor though. Please note this is not a fault but part of the unique lash assignment of individual hair.